Gruen Exceptional wool shirt for men in grey

I am unsure about the size. How should I proceed?

For "made-to-order" products, we provide individual consultation to ensure the perfect fit. Contact us via the chat window or by phone (+4318906637) for personal advice. We recommend that you visit us in person to discuss everything at your leisure.

The model I want is sold out. Can I still order it?

Yes, our "made-to-order" service allows you to have sold-out models made according to your individual preferences. Contact us to discuss your specific requirements and to have the model custom-made.

I would like a model in a different color or material.

Our "made-to-order" service gives you the opportunity to customize models according to your personal preferences in color and material. Contact us to realize your ideas.

How can I pay for my "made-to-order" order?

For custom-made orders, the following payment methods are available:

• Visa
• Mastercard
• PayPal
• Apple Pay
• Google Pay
• eps bank transfer
• Klarna Pay Now
• Klarna Pay Later

I live outside the EU. Can I shop tax-free?

Yes, if you are outside the EU (e.g. Switzerland, Norway, USA) and the delivery address is outside the EU, you do not pay sales tax on your purchase from us. You may incur import fees. It is best to inquire about this from your local authority.

When will I receive my "made-to-order" product, and how can I track the delivery?

The production of a custom-made product takes additional time. The exact delivery time will be discussed individually and depends on the complexity of the model. Once your product is shipped, you will receive a tracking number by email.

Is delivery of "made-to-order" products free?

The delivery terms for "made-to-order" products match standard delivery conditions: free from a certain order value, depending on your delivery region:

Austria, Germany, Switzerland: Deliveries in Austria, as well as to Germany and Switzerland are free of charge from an order value of 150 euros. Below an order value of 150 euros we charge 10 euros. Collection from the showroom is always free of charge.

Europe: Deliveries in Europe are free from an order value of 250 euros. Below an order value of 250 euros we charge 15 euros.

North America: Deliveries to North America are free from an order value of 300 euros. Below an order value of 300 euros we charge 20 euros.

Asia, Australia: Deliveries to Asia and Australia are free from an order value of 400 euros. Below an order value of 400 euros we charge 30 euros.

Can I personally pick up my order in the showroom?

You have the option of picking up your order yourself in our shop at Sankt-Ulrichs-Platz 4, 1070 Vienna. To do this, select the shipping option 'Pickup' during the ordering process.

Can I return or exchange "made-to-order" products?

"Made-to-order" products are specially made for you and reflect your personal preferences. Therefore, they are excluded from return and exchange. To ensure that your product meets your expectations, we conduct thorough consultations and clarify all details before production begins. We are committed to precisely fulfilling your individual wishes to achieve your complete satisfaction.

The size of my "made-to-order" product does not fit. What can I do?

We strive for the highest accuracy in fit and quality of our custom-made products. Should an adjustment be necessary, please contact us. We are committed to finding a satisfactory solution together with you.