data protection

PRIVACY POLICY

Welcome to our online shop! We are pleased that you are interested in our company. The protection of your personal data is important to us. We process your data in accordance with the applicable legal provisions on the protection of personal data, in particular the EU General Data Protection Regulation (EU GDPR) and the country-specific implementing laws applicable to our company.

Our privacy policy explains which personal data we collect from you via our website, what we use it for, when we delete it and how your data is best protected through security measures. We also inform you of the respective legal basis that allows us to process the data in question. You will also be informed of your statutory rights in connection with the processing of this data. In order to provide you with the greatest possible transparency in our data processing, you will first find general information on the processing of personal data and then detailed information on the following topics:

  • Tracking measures and cookie setting
  • Data processing in the newsletter
  • Shopping in the online shop
  • Social-Media

Personal data is information that enables the identification of a natural person. This includes in particular name, date of birth, address, telephone number, email address, but also your IP address.

Anonymous data exists when no personal reference to the user can be established.

The responsible body within the meaning of data protection law is:

Eigensinnig Showroom KG

St. Ulrich's Square 4

1070 Vienna

Austria

Phone: +43 (0)1 8906637

Email: sense@eigensinnig-wien.com

*Regular landline tariff of your telephone provider, mobile tariff may vary

DATA COLLECTION / PERSONAL DATA

We collect personal data in accordance with legal regulations. We will only process any personal data that we receive from you via the website for the purposes described in more detail below. This is done within the framework of the respective legal regulations or only with your consent.

When data processing is permitted is specified in particular in Article 6 of the EU GDPR. Eigensinnig Showroom KG collects personal data when

  • you have given your consent (Article 6 (1) (a) EU GDPR),
  • the data are necessary to fulfil a contract / pre-contractual measures (Art. 6 Para. 1 lit. b EU-DS-GVO),
  • the data are necessary to fulfil a legal obligation (Art. 6 Para. 1 lit. c EU-DS-GVO) or
  • the data is necessary to protect the legitimate interests of our company, unless your legitimate interests prevail (Art. 6 Para. 1 lit. f EU GDPR). We see a predominant, legitimate interest in data processing in particular in the following cases:

    • Tracking measures and cookie setting

      In order to provide you with an optimal user experience in our online shop and with our advertisements that is tailored to your individual needs, we work with various service providers and technology providers and use cookies and tracking methods. In doing so, we rely, as far as possible, on our legitimate interest in data processing; in most cases, however, we obtain your consent in advance (Art. 6 Para. 1 lit. a EU GDPR), which you can of course revoke at any time via the privacy settings. You can find detailed information under the heading "Tracking measures and cookie setting".
    • Fraud prevention and payment default reduction

      In order to minimize the risk of payment default, a credit check is carried out during the ordering process, which is responsible for the selection of the payment options displayed. All orders submitted and assessed as suspicious are subsequently checked by an employee and appropriate measures to prevent fraud are initiated. - Further information can be found under the heading: "Payment systems / credit check / fraud prevention".
    • Maintaining the security of our systems / detecting faults

      For reasons of technical security, in particular to prevent attempts to attack our web server, we store data in accordance with Art. 6 Paragraph 1 Letter f of the EU GDPR. No reference is made to the individual user. In particular, we collect the following data: Web browser and operating system used / name of the Internet service provider / information about the website from which you visit us / information about the websites / that you visit on our site, the date and time of the visit / name of the requested file / whether the file was transferred / amount of data transferred / the IP address assigned by your Internet service provider.

The personal data collected will of course be treated confidentially.

DATA TRANSFERS

In certain cases it is necessary to transmit the processed personal data in the course of data processing. In this regard, different recipients and categories of recipients exist.

Personal data will be transmitted to the following categories of recipients, in compliance with legal requirements:

  • Service providers in the context of fulfillment processing
  • Shipping service providers, suppliers, payment services
  • Companies that carry out the credit check
  • Companies that provide marketing services
  • Service providers in the context of communication systems
  • State authorities and institutions as far as this is necessary or required

SECURE TRANSFER OF YOUR DATA

Data is generally transmitted via transport-encrypted connections. We use state-of-the-art protocols such as TLS 1.2 with PFS.

The data exchange from and to our website is therefore only encrypted. We offer HTTPS as a transmission protocol for our website, always using the latest encryption protocols

LINKS TO OTHER PROVIDERS

Our website also contains - clearly visible - links to the websites of other companies. If there are links to websites of other providers, we have no influence on their content. Therefore, no guarantee or liability can be accepted for this content. The respective provider or operator of the pages is always responsible for the content of these pages. The linked pages were checked for possible legal violations and recognizable legal violations at the time of linking. Illegal content was not recognizable at the time of linking. However, permanent control of the content of the linked pages is not reasonable without concrete evidence of a legal violation. If legal violations become known, such links will be removed immediately.

RIGHTS OF THE DATA SUBJECT

We would like to inform you below about the rights to which you as the data subject may be entitled free of charge.

  • Information: We will be happy to inform you whether and, if so, which personal data we have and process about you.
  • Correction: If personal data is stored incorrectly, we will of course be happy to correct it.
  • Restriction: You can restrict the processing of your personal data under certain legal conditions. This is the case, for example, if you dispute the accuracy of the data we have.
  • Deletion: We will be happy to delete your personal data independently of our deletion management upon individual request, provided that this is possible for legal reasons.
  • Objection: You can object to the data processing operations carried out by us on your personal data, which are based on a balance of interests, by stating special reasons.
  • Revocation: If you have given us your consent to data processing, you can of course revoke this consent without giving reasons with effect for the future.
  • Data portability: We will be happy to provide you or a third party designated by you with the personal data concerning you, which we have received in the course of concluding a contract or giving your consent and which is based on an automated data processing operation, in a common and generally machine-readable format.

You can assert your rights as a data subject at any time using the contact options mentioned or consult us regarding data protection. Our data protection organization is happy to assist you at sense@eigensinnig-wien.com.

RIGHT OF COMPLAINT SUPERVISION

You are of course free to contact the data protection authority that applies to you at any time. Alternatively, you can also contact our data protection authority, which is:

Austrian Data Protection Authority

Barichgasse 40-42

1030 Vienna

Austria

TRACKING MEASURES AND COOKIE SETTING

We want to offer you an optimal user experience in our online shop and with our advertisements, which is tailored to your individual needs. To do this, we work with various service providers and technology providers and use cookies and tracking methods. You will find detailed information below:

GOOGLE ANALYTICS
This website uses Google Analytics, a web analysis service provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). Google Analytics uses so-called "cookies", text files that are stored on your computer and that enable an analysis of your use of the website. The information generated by the cookie about your use of this website (including your shortened IP address) is usually transferred to a Google server in the USA and stored there.

This website uses Google Analytics exclusively with the extension "_anonymizeIp()", which ensures that the IP address is anonymized by shortening it and excludes direct personal reference. This extension means that your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. In these exceptional cases, this processing is carried out in accordance with Art. 6 Para. 1 lit. f GDPR on the basis of our legitimate interest in the statistical analysis of user behavior for optimization and marketing purposes. You can exercise your rights as a data subject at any time.

On our behalf, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide us with other services relating to website activity and internet usage. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.

SEARCH ENGINES

So that you can continue to easily find our online shop in the future when you make relevant searches in common search engines, we use tracking measures from search engine providers to optimize our ads. To determine the relevance of an ad, for example, we record which categories the visitor is interested in in the shop and whether an order has been placed. This data is transmitted to the search engine providers in pseudonymized form.

GOOGLE ADWORDS REMARKETING & CONVERSION TRACKING

Our website uses the functions of Google AdWords Remarketing, with which we advertise this website in Google search results and on third-party websites. The provider is Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). For this purpose, Google places a cookie in the browser of your device, which automatically enables interest-based advertising using a pseudonymous cookie ID and based on the pages you visit. The processing is carried out on the basis of your consent in accordance with Art. 6 Para. 1 lit. a EU GDPR. You can revoke your consent at any time under the privacy settings.

Any further data processing will only take place if you have given Google your consent to link your internet and app browsing history to your Google account and to use information from your Google account to personalize ads that you view on the web. In this case, if you are logged in to Google while visiting our website, Google will use your data together with Google Analytics data to create and define target group lists for cross-device remarketing. To do this, Google will temporarily link your personal data to Google Analytics data to create target groups.

This website uses the online advertising program "Google AdWords" and, as part of Google AdWords, the conversion tracking of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). We use the Google Adwords service to draw attention to our attractive offers using advertising materials (so-called Google Adwords) on external websites. We can determine how successful the individual advertising measures are in relation to the data from the advertising campaigns. In doing so, we pursue the interest of showing you advertising that is of interest to you, making our website more interesting for you and achieving a fair calculation of advertising costs.

The cookie for conversion tracking is set when a user clicks on an AdWords ad placed by Google. Cookies are small text files that are stored on your computer system. These cookies usually expire after 30 days and are not used for personal identification. If the user visits certain pages of this website and the cookie has not yet expired, Google and we can recognize that the user clicked on the ad and was redirected to this page. Each Google AdWords customer receives a different cookie. Cookies cannot therefore be tracked across the websites of AdWords customers. The information obtained using the conversion cookie is used to create conversion statistics for AdWords customers who have opted for conversion tracking. Customers learn the total number of users who clicked on their ad and were redirected to a page with a conversion tracking tag. However, they do not receive any information that can be used to personally identify users.

You can permanently deactivate the setting of cookies for ad settings on Google using the following link: https://adssettings.google.com

Alternatively, you can find out more about the use of cookies and change the settings at the Digital Advertising Alliance at www.aboutads.info. Finally, you can set your browser so that you are informed about the use of cookies and decide individually whether to accept them or to exclude the acceptance of cookies in certain cases or in general. If you do not accept cookies, the functionality of our website may be restricted.

Google LLC may transfer personal data to the USA. However, Google is certified for the US-European data protection agreement "Privacy Shield", which guarantees compliance with the data protection level applicable in the EU.

Further information and the privacy policy regarding advertising and Google can be found here: http://www.google.com/policies/technologies/ads/

SOCIAL NETWORKS

 In order to show you exciting promotions and advertising tailored to you on your preferred social media channels, we use their cookies and tracking technologies. For this purpose, pseudonymized data is transferred to the networks and, if necessary, merged with other data by the network.
Responsible for the company appearances within the meaning of the EU GDPR and other data protection regulations are, in addition to Eigensinnig Showroom KG

  • Facebook (Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland)
  • Instagram (Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland)
  • Youtube (Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland)
  • Pinterest (Pinterest Inc., 651 Brannan Street, San Francisco, CA, 94107, USA)

However, you use these platforms and their functions at your own risk. This applies in particular to the use of interactive functions (e.g. commenting, sharing, rating).

We would also like to point out that your data may be processed outside the European Union. With regard to US providers who are certified under the "Privacy Shield", we would like to point out that these providers are committed to complying with EU data protection standards.

YOUR RIGHTS / OPTION OF OBJECTION

If you are a member of a social network and do not want the network to collect data about you via our website and link it to your stored member data on the respective network, you must

  • Log out of the respective network before visiting our fan page
  • delete the cookies present on the device and close and restart your browser
  • However, after logging in again, you will again be recognizable to the network as a specific user.

For a detailed description of the respective processing and the objection options (opt-out), we refer to the information linked below:

Facebook

  • Privacy Policy: https://www.facebook.com/about/privacy/
  • Opt-Out: https://www.facebook.com/settings?tab=ads and http://www.youronlinechoices.com
  • Privacy Shield: https://www.privacyshield.gov/participant?id=a2zt0000000GnywAAC&status=Active

Instagram

  • Privacy Policy: https://help.instagram.com/519522125107875
  • Opt-Out: http://www.networkadvertising.org/managing/opt_out.asp and http://www.youronlinechoices.com
  • Privacy Shield: https://www.privacyshield.gov/participant?id=a2zt0000000GnywAAC&status=Active

Youtube

Pinterest

  • Privacy Policy: https://policy.pinterest.com/de/privacy-policy and https://www.privacyshield.gov/participant?id=a2zt00000008VVzAAM&status=Active
  • Privacy Shield: https://help.pinterest.com/de/article/notifications#Web

Since we do not have full access to your personal data, you should contact the social media providers directly when making a claim, as they each have access to the personal data of their users and can take appropriate measures and provide information.

YouTube

YouTube is a video portal of YouTube, LLC, 901 Cherry Ave, San Bruno, CA 94066, USA (hereinafter "YouTube"). We have integrated at least one YouTube plug-in into our online services. When you access an online service that contains a YouTube plug-in, your browser establishes a direct connection to the YouTube servers. The information that your browser has visited the corresponding page of our online services is transmitted to YouTube, even if you do not have a YouTube account or are not logged into your account. This information is transmitted from your browser directly to a YouTube server in the USA and stored there.

If you are logged into your YouTube account at the same time, it is also possible to assign the page view to your YouTube account and you would enable YouTube to assign your surfing behavior directly to your personal profile.

If you would like to prevent YouTube from transmitting and storing your data and your behavior on our online services, you must log out of YouTube before visiting our site and delete any cookies placed by YouTube.

For more information about the collection and use of your data by YouTube, please see the privacy policy at https://www.YouTube.com/static?template=privacy_guidelines and Google's privacy policy at https://www.google.com/policies/privacy/

When collecting data, we rely on your consent in accordance with Art. 6 (1) lit. a EU-DS-GVO for the corresponding data processing

GENERAL INFORMATION ON HOW COOKIES WORK

Below we describe how cross-device page optimization works. Our websites use so-called cookies in several places. They are designed to make our offering more user-friendly, effective and secure. Cookies are small text files that are stored on your device.

These cookies enable us to analyze how users use our websites. This allows us to tailor the website content to the needs of visitors. Cookies also enable us to measure the effectiveness of a particular ad and place it based on the user's thematic interests, for example.

The cookies used have an individual user ID. Using certain interfaces, we are able to assign the different user IDs to an individual customer (e.g. when logging into our web shop from a smartphone and a computer) and thus achieve cross-device optimization of our website.

The cookies used have a long lifespan due to the purpose of processing and are automatically deleted after 6 months unless you object or delete the cookies.

Of course, you can also deactivate, restrict or delete cookies on your device manually via your browser settings or with software support.

Please note: If you deactivate the setting of cookies, not all functions of our website may be fully available.

DATA PROCESSING IN THE NEWSLETTER (ART. 6 PARA. 1 LIT. A EU-DS-GVO)

You can register to receive our free newsletter on our website. If you have agreed to receive the Eigensinnig Showroom KG newsletter, we will use your email address to send you information (personal if possible) about products, promotions, competitions and news from the fashion sector, as well as for surveys on general customer satisfaction. We store and process this data for the purpose of sending the newsletter.

REVOCATION

The processing is carried out in accordance with Art. 6 Para. 1 lit. a GDPR and you can exercise your rights as a data subject at any time. If you have any questions, please contact us at sense@eigensinnig-wien.com You can revoke your consent to receive the newsletter at any time with effect for the future. You will find the link to the unsubscribe page at the end of each newsletter.

SHOPPING IN THE ONLINE SHOP (ART. 6 PARA. 1 LIT. B EU-DS-GVO)

The data required for order and payment processing, credit checks and fraud prevention are marked as mandatory fields with an asterisk (*): Name, street, postal code, city and email address

PAYMENT SYSTEMS / CREDIT CHECK (ART. 6 PARA. 1 LIT. B AND F EU GDPR)

In our online shop you can choose between different payment methods. For this purpose, the respective payment-relevant data is collected in order to be able to process your order and payment. In addition, your IP address is processed for technical reasons and for legal protection.

Certain personal data, see mandatory information, are required to fulfill the contract. Without this data, we will unfortunately have to refuse to conclude the contract, as we will then not be able to carry it out. The data will be transmitted to our payment service providers for payment processing.

The payment systems we use use SSL encryption to protect the transmission of your data.

Note on credit card payments: As is usual with credit card payments, the credit card details are checked and authorized by Stripe Payments Europe, Ltd.

For a detailed description of the respective processing: https://stripe.com/at/privacy

In doing so, we base our legitimate interest on Article 6, Paragraph 1, Letter f of the EU GDPR. You can exercise your rights as a data subject at any time. If you have any questions, please contact us at sense@eigensinnig-wien.com .

Access data/server log files

Eigensinnig (or its web space provider as Eigensinnig's service provider) collects data about every access to the website (so-called server log files). The access data includes:
Name of the website accessed, file, date and time of access, amount of data transferred, notification of successful access, browser type and version, the user’s operating system, referrer URL (the previously visited page), IP address and the requesting provider.
Eigensinnig uses this access data only for statistical evaluations for the purpose of operating, securing and optimizing the website. However, Eigensinnig reserves the right to subsequently check the log data if there is reasonable suspicion of illegal use based on concrete evidence.

Handling personal data

Personal data is information that can be used to identify a person, i.e. information that can be traced back to a person. This includes, for example, the name, email address or telephone number.
Eigensinnig points out that the personal data that users proactively provide to Eigensinnig - e.g. as part of a registration, order or contact - is stored and only processed by Eigensinnig as part of the contract fulfillment, as well as to improve the offer and for subsequent contact. The data is not passed on to third parties - except to authorities or legal third-party claims for information.

In order to conclude and process a contract with Eigensinnig (i.e. registration and ordering), certain personal data is necessary and must therefore be provided by you.

contact

When the user actively contacts eigensinnig Wien (for example via contact form or e-mail), the user's data and information are stored for the purpose of processing the request and in the event that follow-up questions arise.

Comments and contributions

When users leave comments on the website or other contributions, their IP addresses are stored. This is done for the security of Eigensinnig in case someone writes illegal content in comments and contributions (insults, prohibited political propaganda, etc.). In this case, Eigensinnig itself could be prosecuted for the comment or contribution and therefore there is an overriding legal interest in storing the user IP addresses.

Newsletter

With our newsletter we regularly inform you about us and our offers.
With your consent given when ordering or registering, we will also use your email address and your name for the purpose of sending you newsletters. This data will only be used to send the newsletter and will not be passed on to third parties.
When you register for the newsletter, we also save your IP address and the date of registration. This storage serves solely as evidence in the event that a third party misuses an email address and registers to receive the newsletter without the knowledge of the authorized person.
You can object to this use of your personal data for newsletters at any time (e.g. by email to sense@eigensinnig-wien.com) or revoke any consent you have already given. You can also revoke your consent via a link in the newsletters themselves, in your profile area or by sending a message to the contact options above. After receiving your revocation, we will immediately stop sending you further newsletters and delete the associated personal data if they are not required for the processing of contracts.

If you forward our newsletters to third parties, you are obliged to comply with the legal provisions and to obtain the prior consent of the recipient. If a third party makes claims against Eigensinnig due to you forwarding a newsletter, you will indemnify and hold Eigensinnig harmless against all related claims, including penalties and legal defense costs.

Integration of third-party services and content

It may happen that third-party content, such as videos from YouTube or Vimeo, maps from Google Maps, RSS feeds or graphics from other websites, are integrated into the website. This always assumes that the content providers behind these services (hereinafter referred to as "third-party providers") perceive the IP address of the user. Without the IP address, the third-party providers could not send the content to the browser of the respective user. The IP address is therefore required to display the content accessed by the user. We endeavor to only use content whose respective third-party providers only use the IP address to deliver the content. However, we have no influence on whether the third-party providers store the IP address, for example for statistical purposes. If we are aware of this, we will inform the users about it.

Use of social plugins

The website uses social plugins ("plugins") of the social networks (collectively "social networks")

facebook.com, which is operated by Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland ("Facebook"). These plug-ins can be recognized by one of the Facebook logos (white "f" on a blue tile, the terms "Like" or a "thumbs up" sign) or are marked with the addition "Facebook Social Plugin". The list and appearance of the Facebook Social Plugins can be viewed here: https://developers.facebook.com/docs/plugins ;

twitter.com, which is offered by Twitter Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA ("Twitter"). These plugins can be recognized by terms such as "Twitter" or "Follow" combined with a stylized blue bird. The list and appearance of Twitter social plugins can be viewed here: https://about.twitter.com/resources/buttons

instagram.com, which is offered by Instagram, LLC, 1601 Willow Road, Menlo Park, CA 94025, USA ("Instagram"). This plugin can be recognized by terms such as "Instagram" combined with a stylized camera symbol. The list and appearance of the Instagram social plugin can be viewed here: https://www.instagram.com/developer/embedding/

In the interest of protecting your data as comprehensively as possible, data will not be transferred via social plugins to the respective operator of the social network without your prior consent.

Clicking on the " I agree " button in our banner means that you give your consent to the transmission of your personal data to the respective operator of the social network.
When a user visits a page on the website that contains a plug-in, their browser establishes a direct connection to the social network's servers. The content of the plug-in is transmitted directly to your browser by the respective operator of the social network and integrated into the website by it. Eigensinnig therefore has no influence on the scope of the data that the respective operator of the social network collects using this plug-in and therefore informs users according to its current state of knowledge as follows:

To the best of our knowledge, the social networks receive information via their plug-ins about which of our websites you have currently and previously visited. The plug-ins set a cookie with a unique identifier each time you visit the relevant website. This enables the social network to create a profile of your usage behavior. It cannot be ruled out that such a profile can also be assigned to you if you subsequently register for the first time with the social network.

By integrating the plug-ins, the social network receives the information that a user has accessed the corresponding page of the website. If the user is logged in to the social network, the operator of the social network can assign the visit to the website to their personal account. When users interact with the plug-ins, for example by pressing the Like button or leaving a comment, the corresponding information is transmitted directly from their browser to the operator of the social network and stored there. If a user is not a member of a social network, it is still possible that the operator of the social network will find out and store their IP address as well as information about the browser and operating system they use.

Further information on plug-ins, the purpose and scope of data collection and the further processing and use of data by the operators of the social networks as well as the related rights and setting options to protect your privacy can be found in the following data protection information: https://www.facebook.com/about/privacy/ ; http://twitter.com/privacy.

If a user is a member of a social network and does not want the operator of the social network to collect data about the user when visiting this website and link it to his member data stored on the social network, he should log out of the social network before visiting the website or use appropriate add-ons for the browser used by the user (e.g. "Facebook Blocker"). However, Eigensinnig cannot guarantee the effectiveness of such solutions.