Right of withdrawal

If the customer is a consumer within the meaning of the Consumer Protection Act (KSchG), he has the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period shall be fourteen days from the day on which the customer or a third party other than the carrier designated by him takes possession of the goods.

To exercise the right of withdrawal, the customer must inform us of his decision to withdraw from this contract by means of a clear declaration (e.g. a letter sent by post, fax or e-mail). The customer can use the sample withdrawal form below for this purpose, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for the customer to send the notification of exercising the right of cancellation before the cancellation period has expired.


Consequences of revocation

If the customer cancels this contract, we will refund all payments that we have received from him, including any delivery costs (with the exception of self-collection), promptly and at the latest within fourteen days from the day on which we received notification of the cancellation of this contract. For this refund, we will use the same means of payment that the customer used for the original transaction, unless something else was expressly agreed with the customer; under no circumstances will the customer be charged any fees for this refund.

We may refuse repayment until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is earlier.

The customer must return or hand over the goods to Eigensinnig Showroom KG, Sankt-Ulrichs-Platz 4/2, 1070 Vienna promptly and in any event no later than seven days from the date on which he notifies us of the cancellation of this contract. This deadline is met if the customer sends the goods before the expiry of the seven-day period.

The customer bears the direct costs of returning the goods.

The customer only has to pay for any loss of value of the goods if it is not due to any necessary measures to check the quality, properties and functioning of the goods.


Exceptions to the right of withdrawal

The customer has no right of withdrawal in the cases listed in Section 18 FAGG.

In particular, the customer has no right of withdrawal for contracts concerning:

Goods that are made to customer specifications or are clearly tailored to personal needs;
Goods which are delivered sealed and which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
Goods which, after delivery, have been inseparably mixed with other goods due to their nature.

Sample cancellation form

The customer can use the following form and send it to us if he wishes to withdraw from the contract:

To Eigensinnig Showroom KG, Sankt-Ulrichs-Platz 4/2, 1070 Vienna, email:

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*):

Ordered on (*)/received on (*):

Name of consumer(s):

Address of the consumer(s):

Signature of the consumer(s) (only if notification is on paper)


(*) Please delete if not applicable.