FAQ's

On each product page you will find a size chart with the most important dimensions in cm. If you have any further questions, please write to us in the chat window at the bottom right or call us (+4318906637).

If your size is sold out, our in-house couturier service is at your disposal. We can make the product according to your wishes in our tailoring shop.

Our in-house tailoring is at your disposal for custom-made products of any product. We also create complete suits for weddings or other occasions in our studio.

The following payment methods are available in the online store:

• Visa
• Mastercard
• PayPal
• Apple Pay
• Google Pay
• eps bank transfer
• Klarna Pay Now
• Klarna Pay Later

Yes, if you are outside the EU (e.g. Switzerland, Norway, USA) and the delivery address is outside the EU, you do not pay sales tax on your purchase from us. You may incur import fees. It is best to inquire about this from your local authority.

We ship with Austrian Post. All orders received by 3 PM (Central European Time) are shipped the same day.

In Vienna, you also have the option of delivery by veloce (bicycle courier) within 3 hours. Please specify "Local delivery" at checkout.

When we have shipped your order you will be emailed a tracking number to track your delivery.

Austria, Germany, Switzerland: Deliveries in Austria, as well as to Germany and Switzerland are free of charge from an order value of 150 euros. Below an order value of 150 euros we charge 10 euros. Collection from the showroom is always free of charge.

Europe: Deliveries in Europe are free from an order value of 250 euros. Below an order value of 250 euros we charge 15 euros.

North America: Deliveries to North America are free from an order value of 300 euros. Below an order value of 300 euros we charge 20 euros.

Asia, Australia: Deliveries to Asia and Australia are free from an order value of 400 euros. Below an order value of 400 euros we charge 30 euros.

You have the option of picking up your order yourself in our shop at Sankt-Ulrichs-Platz 4, 1070 Vienna. To do this, select the shipping option 'Pickup' during the ordering process.

You have 14 days after receipt to return items and get a refund of the purchase price.

Customers in Austria, Switzerland and Germany
For customers in Austria, Germany and Switzerland, the return is free of charge.

Within 14 days of receiving the items, email us at shop@eigensinnig-wien.com specifying the products you wish to return. We will then send you a return label, which you can easily hand in at a drop-off point near you.

To find out where the nearest Drop-Off Points are located, go to https://www.post.at/en/sf/locationfinder.

We will bear the costs for the return.

Customers outside of Austria, Switzerland or Germany
All other customers please return the products to our address (Eigensinnig Showroom KG, St-Ulrichs-Platz 4, 1070 Vienna, Austria) within 14 days.

We cannot accept worn, used, altered or damaged goods and we cannot refund the amount.

Yes. If the size you ordered does not fit, email us with the item you would like to exchange and what size you would like us to send you.

We arrange for the repayment to take place on the day we receive the item. The same payment method used for the purchase will be used for this refund. You will receive a confirmation email once your return has been processed. How long it takes for the money to reach you depends on your bank. Refunds with PayPal are immediately visible.

You can return the items to the store free of charge. Please take the original invoice with you.