Roquentin Exceptional Alpaca Coat for Men with Stand-Up Collar

I am not sure about the size. Where can I find my size?

On each product page you will find a size chart with the most important dimensions in cm. If you have any further questions, please write to us in the chat window at the bottom right or call us (+4318906637).

My size is sold out. Can I still order?

If your size is sold out, our in-house couturier service is at your disposal. We can make the product according to your wishes in our tailoring shop.

I would like an item in a different color or material.

Our in-house tailoring is at your disposal for custom-made products of any product. We also create complete suits for weddings or other occasions in our studio.

How can I pay?

The following payment methods are available in the online store:

• Visa
• Mastercard
• PayPal
• Apple Pay
• Google Pay
• eps bank transfer
• Klarna Pay Now
• Klarna Pay Later

I live outside the EU. Can I shop tax-free?

Yes, if you are outside the EU (e.g. Switzerland, Norway, USA) and the delivery address is outside the EU, you do not pay sales tax on your purchase from us. You may incur import fees. It is best to inquire about this from your local authority.

When will I receive my items and how can I track the delivery?

We ship with Austrian Post. All orders received by 3 PM (Central European Time) are shipped the same day.

In Vienna, you also have the option of delivery by veloce (bicycle courier) within 3 hours. Please specify "Local delivery" at checkout.

When we have shipped your order you will be emailed a tracking number to track your delivery.

When is my delivery free of charge?

Austria, Germany, Switzerland: Deliveries in Austria, as well as to Germany and Switzerland are free of charge from an order value of 150 euros. Below an order value of 150 euros we charge 10 euros. Collection from the showroom is always free of charge.

Europe: Deliveries in Europe are free from an order value of 250 euros. Below an order value of 250 euros we charge 15 euros.

North America: Deliveries to North America are free from an order value of 300 euros. Below an order value of 300 euros we charge 20 euros.

Asia, Australia: Deliveries to Asia and Australia are free from an order value of 400 euros. Below an order value of 400 euros we charge 30 euros.

Can I personally pick up my order in the showroom?

You have the option of picking up your order yourself in our shop at Sankt-Ulrichs-Platz 4, 1070 Vienna. To do this, select the shipping option 'Pickup' during the ordering process.

How many days do I have to return items?

You have 14 days after receipt to return items and get a refund of the purchase price.

Customers in Austria, Switzerland and Germany
For customers in Austria, Germany and Switzerland, the return is free of charge.

Within 14 days of receiving the items, email us at shop@eigensinnig-wien.com specifying the products you wish to return. We will then send you a return label, which you can easily hand in at a drop-off point near you.

To find out where the nearest Drop-Off Points are located, go to https://www.post.at/en/sf/locationfinder.

We will bear the costs for the return.

Customers outside of Austria, Switzerland or Germany
All other customers please return the products to our address (Eigensinnig Showroom KG, St-Ulrichs-Platz 4, 1070 Vienna, Austria) within 14 days.

We cannot accept worn, used, altered or damaged goods and we cannot refund the amount.

The size doesn't fit. Can I get a different size?

Yes. If the size you ordered does not fit, please send us an email with the item you would like to exchange and the size you would like us to send you.

How long will it take to receive my refund?

We initiate the refund on the day we receive the items back. The same payment method you used for the purchase will be used for this refund. You will receive a confirmation email as soon as your return has been processed. The time it takes for the money to reach you depends on your bank. Refunds via PayPal are immediately visible.

Can I return an item I bought online in the showroom?

You can return the items for free in the store. Please bring the original invoice with you.