When will I receive my items and how can I track the delivery?
We ship with Austrian Post. All orders received by 3 PM (Central European Time) are shipped the same day.
In Vienna, you also have the option of delivery by veloce (bicycle courier) within 3 hours. Please specify "Local delivery" at checkout.
When we have shipped your order you will be emailed a tracking number to track your delivery.
When is my delivery free of charge?
Austria, Germany, Switzerland: Deliveries to Austria, Germany, and Switzerland are free for orders of 125 Euro (or CHF 150) and above. For orders below this amount, we charge 10 Euro (or CHF 10). Pickup at the showroom is always free of charge.
Europe (EU): Deliveries within the EU are free for orders of 400 Euro and above. For orders below this amount, we charge 15 Euro.
Europe (outside the EU): Deliveries to non-EU countries in Europe are free for orders of 500 Euro and above. For orders below this amount, we charge 15 Euro.
United Kingdom: Deliveries to the United Kingdom are free for orders of £500 and above. For orders below this amount, we charge £20.
North America: Deliveries to the USA are free for orders of $600 USD and above, and to Canada for orders of $1000 CAD and above. For orders below these amounts, we charge $20 USD or $30 CAD respectively.
Worldwide (Asia, Australia, other countries): Deliveries to other countries are free for orders of 700 Euro and above. For orders below this amount, we charge 30 Euro.
Can I personally pick up my order in the showroom?
You have the option of picking up your order yourself in our shop at Sankt-Ulrichs-Platz 4, 1070 Vienna. To do this, select the shipping option 'Pickup' during the ordering process.